Cancellation Policy
Quick Policy Summary
• Missed appointments and no-shows forefeit their appointment.
• Repeated no-shows or same-day cancellations may require prepayment.
Every Appointment Counts
At VSP, we understand that life is unpredictable, and sometimes things come up that can cause you to miss or need to change your appointment.
Our schedule fills up quickly, often months in advance, and each slot is not just for you, but for every other pet family who needs care. When an appointment is missed or cancelled last-minute, it means another pet in need has to wait longer to be seen. That’s time we could have spent helping another furry friend, and we don’t want anyone to wait longer than necessary for care.
Thank You For Supporting Pets
By honoring your scheduled appointment and adhering to our cancellation policy, you’re helping ensure that we can keep the schedule running smoothly and that every pet, including yours, receives the timely care they deserve.
We understand that plans change, and we’re grateful for your understanding and cooperation. It’s because of pet parents like you that we’re able to maintain the level of care we provide to all our furry friends.
Thank you!
No-Show, Late, & Cancellation Policy
Description
“No Show” shall mean any patient who fails to arrive for a scheduled appointment. “Same Day Cancellation” shall mean any client who cancels or reschedules an appointment less than 24 hours before their scheduled appointment. “Late Arrival” shall mean any patient who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.
Policy
It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. Veterinary Specialist Partners’ goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel or reschedule an appointment, clients are required to call or leave a message at least 24 hours before their pet’s appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.
Procedure
- A client is notified of the appointment “No-Show, Late, & Cancellation Policy” at the time of scheduling. This policy can and will be provided in writing to patients at their request.
- Appointments must be cancelled or rescheduled at least 24 hours prior to the scheduled appointment time.
- In the event a patient arrives late as defined by “late arrival” to their appointment and cannot be seen by the provider on the same day, they will be rescheduled for a future appointment time.
- In the event a patient has incurred one (1) documented “no-shows” and/or “same-day cancellations,” the patient may be subject to dismissal from Veterinary Specialist Partners or a pre-payment option for consultations whereby pre-paid consultation fee secures the appointment spot, and the client will forfeit this fee if the appointment is cancelled or not attended.
Frequently Asked {Questions}
Do you charge a cancellation fee?
We don’t charge a cancellation fee. However, missed or same-day cancelled appointments may require a deposit for future visits. Following our cancellation policy helps us keep appointments available for other pets who need care, and allows our team to provide timely service to everyone. The deposit is only forfeited if a future appointment is again missed or cancelled same-day.
How do I cancel or reschedule?
We understand that plans can change. If you need to cancel or reschedule your appointment, please call our office at (502)901-7990 and leave a message if we aren’t able to answer right away. You can also cancel or reschedule online using the link in your original confirmation email.
How much notice do I need to give if I need to cancel/reschedule?
Please provide at least 24 hours notice if you need to cancel or reschedule your appointment. By doing this, you’re ensuring that other pets in need can be seen without delay.
What counts as a "late arrival"?
We know that life happens, especially when pets are sick. If you are running late, please call us as soon as possible. “Late arrivals” are patients who arrive 15 minutes or more after the scheduled appointment time. We will do our best to accommodate you, though in some cases we may need to shorten or reschedule the visit to ensure all pets receive timely care.
Do you require deposits for appointments?
No, we don’t require deposits for most appointments. In some cases – such as after a same-day cancellation or no-show – a deposit may be requested to help reserve time for your pet and keep appointments available to others who need care.